Shipping and Return Policy
Before leaving our dock, we will take pictures of all packages when the shipping company picks up the goods. If the delivery arrives damaged, immediately take photos and do not sign for the package. Take the drivers name and discuss it with the driver. Make a note of the vehicle identification numbers or licence number for the record. Notify us immediately. The procedures above must be followed in order to place a successful claim against the carrier. Failure to do so may result in a voided damage claim with no credit or replacement shipment allowed. Any damaged product will be replaced immediately if in stock and, if not, as soon as new stock arrives. No restocking fee will be charged for damaged goods. A Returned Goods Authorization (RGA) must be obtained to return goods for ANY reason.
Return Goods Authorization (RGA)
Under NO circumstances will any product be accepted for return without prior authorization. ALL return shipments must be PREPAID. PUROXIDIZE will not receive any collect shipments unless otherwise agreed in writing. RGA form is valid only when signed and only for items & quantities as listed. A copy of the RGA form MUST accompany the return shipment. RGA expires after 30 days. All items must be received in an excellent re-saleable condition in original packaging to be eligible for the credit value as noted. Credit will be issued at applicable restocking charges (if any) upon inspection of goods. When restocking charges apply, a minimum of 25% will be charged, provided the goods are received in good condition. Additional handling or repair charges may apply, depending on the circumstances, determined before issuing the RGA.